Terms & Conditions
Q. How long does delivery usually take:
A. It will take between 7 and 10 days from our receipt of your artwork approval for your order to be ready for despatch
Q. How will my parcel be packed
A. It will be packaged in cardboard cartons for large orders and bubble wrap for small parcels.
Q. How much will I be charged for delivery:
A. * Small parcel up to 1kg on mainland Australia = $9.00
* Parcels up to 25kgs with the maximum size of 900 x 1200mm will be charged at $9.00 + $1.00 per kg
Q. How will my order be delivered?
A. Your order will be delivered using Australia Post delivery service Or a local courier whichever is more efficient.
Refund and return policy:
You will receive a proof of your artwork before your order is produced
We ask that you check artwork before we proceed with your order.
We will re-print any item that we have printed incorrectly at no cost to you.
We will replace any item that is damaged in transit or faulty at no cost to you
Provided that you inform us of the problem in writing within 7 days of receipt of goods.
What form of payment do we accept?
* Credit card such as Visa, Master Card & Amex
* Direct debit into our bank account – please contact us for details 07 5449 8066
* Cheque – please write your full name, address, telephone numbers and signature on the back of the cheque. That cheque must clear before we can dispatch order.
Collection of personal information
Laguna Signs does not collect personal information unless it is necessary or appropriate for us to carry out our activities as a printer. We only collect such information by lawful and fair means and in unobtrusive way. We use this information to provide you with our services and/ or products.
Security and access of personal information
The personal information you have provided to us will be kept confidential and secure and not accessible for unauthorised use, amendment or disclosure. You are able to access the personal information we hold about you at any time by contacting us
Q. What currency is used?
A. All transactions are completed in Australian Dollars.
Q. Where does Lagune Signs trade?
A. Laguna Signs only trades within Australian borders.
Q. Export restrictions
A. Laguna signs does not deliver outside of Australian borders.
Q. Payment Gateway
A. DirectOne has been providing secure online payments for over three years to hundreds of merchants across Australia.
The site you are visiting has been enabled for secure payments using DirectOne's highest standards of security, coupled with easy integration.
All pages served by DirectOne are secured by our own 128-bit SSL certificate supplied by GeoTrust.
Your details are passed directly to the merchant's bank without ever being stored on either their system or DirectOne's. DirectOne at no time handles your money because the transaction is between you and the merchant's bank.
DirectOne securely facilitates the transaction, protecting both you and the merchant and providing detailed reporting and invoice tracking numbers.